Let us know how we can help

What should I get screened for? This is a great question. Check out our Sexual Health Questionnaire here or schedule a telemedicine consult if you have questions.

Your results will generally be available in less than 1 week after you’ve shipped back your test.

Yes - and our labs are leaders in direct-to-consumer testing. In fact, they’re the same labs that physicians, hospitals and universities use (all CLIA and CAP-approved). The sensitivity and specificity of each lab test (aka the reliability of the results) can be found here.

Our goal is to be the easiest way to manage your healthcare, on your terms. That means making our services as accessible and user-friendly as possible. We are pleased to make customized accommodations that make using our kits, medication, or telemedicine services. Just email us at hello@tbd.health with your request or call/text us at (201)-500-7097 and our Care Team will get in contact to help.

We are not contracted with insurance companies at this time, although we are generally priced lower than the out-of-pocket costs associated with STD testing. We also take HSA/FSA and can provide a Superbill for you to submit to your insurance company.

If you screen positive (or even if you just have questions), we’re here. You’ll schedule a telemedicine consult and our clinicians will walk you through your results, next steps – and prescribe medication for you and your partner(s), if appropriate. Note that for some STIs, TBD Healthis required by law to report a positive result to the applicable Department of Health.

Every STI has an “stealth phase” after transmission, when the infection is present in the body but at such a low level it can’t be picked up by tests. These are called ‘window periods’, and they’re different for every STD. Because of window periods, and because many STDs are often asymptomatic, it's important to get routinely screened.

All test kits must be registered and returned to the lab within 5 months of purchase. In addition, unregistered kits expire after 3 months. Any samples that are delivered to the lab after this time will not be processed. We are unable to provide a replacement kit due to expiration.

We are your dedicated sexual health partner. We offer STI testing (check out our menu above) with more services coming soon. We also have an easy, affordable self-collection STI testing kit that you can do from home.

Our clinicians are all sex-positive, trauma-aware, and non-judgmental -- and highly trained in all things STI and sexual health. With each screening, you’ll be able to ask questions and have access to our clinical team after the screening in case anything comes up.

We are not contracted with insurance companies at this time, although we are generally priced lower than the out-of-pocket costs associated with such visits. We also take HSA/FSA and can provide a Superbill for you to submit to your insurance company.

We accept appointments as well as walk-ins. Book online or call ‪(702) 909-0554‬ to schedule yours now.

We try to keep things moving quickly so that you don’t have to wait. As such, we ask that you cancel your appointment 12 hours in advance to free up the spot for someone else.

We can hold your appointment for 15 minutes but after that—it will be a first come, first served basis and you may have to wait until we can fit you in.

For the vast majority of our tests, your results will be available in your account typically in 3-5 business days. However, some exclusions apply. Please reach out to hello@tbd.health if you have questions about turnaround times for specific tests.

When your results are ready, you will receive an email to log in to the TBD Health portal to review your results or set up a telemedicine consultation to discuss your results with your provider.

If you screen positive for anything, you’ll be offered a telehealth appointment with one of our clinicians who will talk through your result(s), what that means for you (and your partner), and how to proceed with treatment. We can prescribe medication for both you and your partner for most things but in some cases, we’ll refer you to one of our partner clinics in your area. Note that for some STIs, tbd health is required by law to report a positive result to the applicable Department of Health.

We offer easy, at-home STI screening kits at your convenience. You can use our at-home STI screening kits in all 49 states of the USA excluding New York.

Yes! The tests we provide are in line with PASS's testing requirements. However, we want to be upfront about the fact that we are in the process of working meet performer's expectations around turnaround times. Currently, turnaround times are about 4-5 business days. We are working to significantly reduce these turnaround times.

The active ingredient in My Way® is called levonorgestrel. Levonorgestrel is a hormone that, when taken within 72 hours (3 days) of unprotected sex or failure of contraceptive methods, can prevent a pregnancy before it begins.

Take within 72 hours (3 days) of contraceptive failure like: a broken condom, missing 2 days of birth control or unprotected sex, for example. The sooner My Way® is taken after one of these events, the more likely it will be effective.

The current batch that our pharmacy has will expire in December 2024.

Your emergency contraception is delivered right to your door. Shipping is available to all 50 states as well as Puerto Rico. We offer free next-day shipping (overnight to 2-business day guarantee*) with purchases of 2 or more doses. Standard shipping is always free and is delivered between 3-5 days.

*Note: If the order is received before 12 PM PT. This may also take longer for some rural zip codes and Puerto Rico.

There are factors that can affect the effectiveness of My Way®, like: where you are in your menstrual cycle, your weight, how soon you took the pill after unprotected sex or a contraceptive failure, and if you’re on any other medications or drugs that might interfere with the drug.

If your period is more than a week late after taking My Way®, it is recommended that you take a pregnancy test or talk with your health care provider.

If you weigh more than 165 pounds, we recommend speaking with your healthcare provider. Here’s why: while the FDA states that there are no concerns, regardless of weight, that would prevent anyone from using levonorgestrel emergency contraceptives safely, some studies suggest that efficacy declines as weight and BMI increase. There are alternatives, however – such as Ella® (info below) or a copper IUD. Talk with your health care provider or contact us below for more information.

Ella® is an alternative to emergency contraception that requires a prescription. Email us at hello@tbd.health, and we will refer you to a licensed provider for a telemedicine consult to determine if Ella is right for you. These appointments are typically available within a couple of hours of the request. If Ella is prescribed, you will then pick it up at your local pharmacy.

Side effects may include changes in your period, nausea, lower stomach (abdominal) pain, tiredness, headache, dizziness, and breast tenderness. Call your health care provider if you experience any of these or other symptoms after taking My Way®. If you vomit within 2 hours of taking My Way®, call a healthcare professional to find out if you should repeat the dose.

Do not use if you have ever had an allergic reaction to levonorgestrel.

We’re here. Contact us below or request a telemedicine consult if you have additional questions. You can also contact your licensed healthcare provider or a pharmacist.

No, TBD Health does not perform lab testing, or otherwise process or analyze, specimens and is not considered a clinical laboratory. Rather, TBD Health partners with a third party licensed and CLIA and CAP-certified clinical lab to process the specimens submitted by our customers for the tests available through our website. Our Nevada clinic does offer on-site collection of specimens by licensed medical professionals, but those samples are shipped directly to our lab partners for processing and analysis.

No, TBD Health does not manufacture any medical devices, drugs or other products regulated by the Food and Drug Administration.

No, TBD Health is not a medical provider. TBD Health facilitates access to licensed medical professionals, engaged by TBD Health as independent contractors via telehealth and on-site at the Nevada clinic. At this time, though, TBD Health does not employ any medical professionals directly.

No, TBD Health is not a pharmacy. Rather, TBD Health partners with a third party pharmacy to make certain products available through our platform.