Let us know how we can help
- Do I need to get screened?
What should I get screened for? This is a great question. Check out our Sexual Health Questionnaire here or schedule a telemedicine consult if you have questions.
- How long will my results take?
Your results will generally be available in less than 1 week after you’ve shipped back your test.
- Are at-home tests accurate?
Yes - and our labs are leaders in direct-to-consumer testing. In fact, they’re the same labs that physicians, hospitals and universities use (all CLIA and CAP-approved). The sensitivity and specificity of each lab test (aka the reliability of the results) can be found here.
- How does TBD support folks with a disability or chronic illness?
Our goal is to be the easiest way to manage your healthcare, on your terms. That means making our services as accessible and user-friendly as possible. We are pleased to make customized accommodations that make using our kits, medication, or telemedicine services. Just email us at email@example.com with your request or call/text us at (201)-500-7097 and our Care Team will get in contact to help.
- Do you take insurance?
We are not contracted with insurance companies at this time, although we are generally priced lower than the out-of-pocket costs associated with STD testing. We also take HSA/FSA and can provide a Superbill for you to submit to your insurance company.
- What happens if I screen positive?
If you screen positive (or even if you just have questions), we’re here. You’ll schedule a telemedicine consult and our clinicians will walk you through your results, next steps – and prescribe medication for you and your partner(s), if appropriate. Note that for some STIs, TBD Healthis required by law to report a positive result to the applicable Department of Health.
- Tell me about window periods.
Every STI has an “stealth phase” after transmission, when the infection is present in the body but at such a low level it can’t be picked up by tests. These are called ‘window periods’, and they’re different for every STD. Because of window periods, and because many STDs are often asymptomatic, it's important to get routinely screened.
- When do test kits expire?
All test kits must be registered and returned to the lab within 5 months of purchase. In addition, unregistered kits expire after 3 months. Any samples that are delivered to the lab after this time will not be processed. We are unable to provide a replacement kit due to expiration.
- What services do you offer?
We are your dedicated sexual health partner. We offer STI testing (check out our menu above) with more services coming soon. We also have an easy, affordable self-collection STI testing kit that you can do from home.
Our clinicians are all sex-positive, trauma-aware, and non-judgmental -- and highly trained in all things STI and sexual health. With each screening, you’ll be able to ask questions and have access to our clinical team after the screening in case anything comes up.
- Do you take insurance?
We are not contracted with insurance companies at this time, although we are generally priced lower than the out-of-pocket costs associated with such visits. We also take HSA/FSA and can provide a Superbill for you to submit to your insurance company.
- How do you book an appointment?Book now
We accept appointments as well as walk-ins. Book online or call (702) 909-0554 to schedule yours now.
- What is your cancellation policy?
We try to keep things moving quickly so that you don’t have to wait. As such, we ask that you cancel your appointment 12 hours in advance to free up the spot for someone else.
- What if I’m running late?
We can hold your appointment for 15 minutes but after that—it will be a first come, first served basis and you may have to wait until we can fit you in.
- How long will the results take?
For the vast majority of our tests, your results will be available in your account typically in 3-5 business days. However, some exclusions apply. Please reach out to firstname.lastname@example.org if you have questions about turnaround times for specific tests.
- What happens if my results aren’t back in time?View Portal
When your results are ready, you will receive an email to log in to the TBD Health portal to review your results or set up a telemedicine consultation to discuss your results with your provider.
- What happens if I screen positive?
If you screen positive for anything, you’ll be offered a telehealth appointment with one of our clinicians who will talk through your result(s), what that means for you (and your partner), and how to proceed with treatment. We can prescribe medication for both you and your partner for most things but in some cases, we’ll refer you to one of our partner clinics in your area. Note that for some STIs, tbd health is required by law to report a positive result to the applicable Department of Health.
- What if I’m not in Las Vegas?View At-home options
We offer easy, at-home STI screening kits at your convenience. You can use our at-home STI screening kits in all 49 states of the USA excluding New York.
- Is TBD a PASS-approved clinic?
Yes! The tests we provide are in line with PASS's testing requirements. However, we want to be upfront about the fact that we are in the process of working meet performer's expectations around turnaround times. Currently, turnaround times are about 4-5 business days. We are working to significantly reduce these turnaround times.
- How does My Way® emergency contraception work?
The active ingredient in My Way® is called levonorgestrel. Levonorgestrel is a hormone that, when taken within 72 hours (3 days) of unprotected sex or failure of contraceptive methods, can prevent a pregnancy before it begins.
- How quickly do I need to take this emergency contraception after unprotected sex or failure of other contraception?
Take within 72 hours (3 days) of contraceptive failure like: a broken condom, missing 2 days of birth control or unprotected sex, for example. The sooner My Way® is taken after one of these events, the more likely it will be effective.
- Does My Way® expire?
The current batch that our pharmacy has will expire in December 2024.
- How is it shipped?
Your emergency contraception is delivered right to your door. Shipping is available to all 50 states as well as Puerto Rico. We offer free next-day shipping (overnight to 2-business day guarantee*) with purchases of 2 or more doses. Standard shipping is always free and is delivered between 3-5 days.
*Note: If the order is received before 12 PM PT. This may also take longer for some rural zip codes and Puerto Rico.
- What could impact the effectiveness of emergency contraception?
There are factors that can affect the effectiveness of My Way®, like: where you are in your menstrual cycle, your weight, how soon you took the pill after unprotected sex or a contraceptive failure, and if you’re on any other medications or drugs that might interfere with the drug.
If your period is more than a week late after taking My Way®, it is recommended that you take a pregnancy test or talk with your health care provider.
- Is there a weight limit?
If you weigh more than 165 pounds, we recommend speaking with your healthcare provider. Here’s why: while the FDA states that there are no concerns, regardless of weight, that would prevent anyone from using levonorgestrel emergency contraceptives safely, some studies suggest that efficacy declines as weight and BMI increase. There are alternatives, however – such as Ella® (info below) or a copper IUD. Talk with your health care provider or contact us below for more information.
- I’ve heard about Ella® – tell me about it.
Ella® is an alternative to emergency contraception that requires a prescription. Email us at email@example.com, and we will refer you to a licensed provider for a telemedicine consult to determine if Ella is right for you. These appointments are typically available within a couple of hours of the request. If Ella is prescribed, you will then pick it up at your local pharmacy.
- Are there any known side effects to My Way®?
Side effects may include changes in your period, nausea, lower stomach (abdominal) pain, tiredness, headache, dizziness, and breast tenderness. Call your health care provider if you experience any of these or other symptoms after taking My Way®. If you vomit within 2 hours of taking My Way®, call a healthcare professional to find out if you should repeat the dose.
Do not use if you have ever had an allergic reaction to levonorgestrel.
- So…I have more questions.
We’re here. Contact us below or request a telemedicine consult if you have additional questions. You can also contact your licensed healthcare provider or a pharmacist.
- Is TBD Health a laboratory?
No, TBD Health does not perform lab testing, or otherwise process or analyze, specimens and is not considered a clinical laboratory. Rather, TBD Health partners with a third party licensed and CLIA and CAP-certified clinical lab to process the specimens submitted by our customers for the tests available through our website. Our Nevada clinic does offer on-site collection of specimens by licensed medical professionals, but those samples are shipped directly to our lab partners for processing and analysis.
- Does TBD Health manufacture the tests or products?
No, TBD Health does not manufacture any medical devices, drugs or other products regulated by the Food and Drug Administration.
- Is TBD Health a medical provider?
No, TBD Health is not a medical provider. TBD Health facilitates access to licensed medical professionals, engaged by TBD Health as independent contractors via telehealth and on-site at the Nevada clinic. At this time, though, TBD Health does not employ any medical professionals directly.
- Is TBD Health a pharmacy?
No, TBD Health is not a pharmacy. Rather, TBD Health partners with a third party pharmacy to make certain products available through our platform.